Shipping policy

Thank you for shopping with OceanCam. We offer free worldwide shipping so you can enjoy your OceanCam product wherever you are.

We provide free standard shipping to most countries and regions worldwide.

Some remote locations may have limited delivery availability. If we are unable to deliver to your address, we will contact you after receiving your order.

Estimated delivery time is: 5–14 business days

Delivery times may vary depending on your destination, customs clearance, local delivery services, public holidays and other circumstances outside our control.

The estimated delivery time begins after your order has been dispatched.

Orders are prepared for shipment after payment has been successfully confirmed. You will receive a shipping confirmation email when your order has been dispatched.

Where tracking is available, your tracking details will be included in the shipping confirmation email.

After receiving your tracking information, please allow some time for the carrier’s tracking system to update.

You can track your order using the tracking link provided in your shipping confirmation email.

If your tracking information has not updated for an extended period, please contact us at oceancam1168@gmail.com

Please include your order number so we can assist you more efficiently.

International orders may be subject to customs duties, import taxes, VAT, GST or other charges imposed by the destination country.

Any customs duties, import taxes or local fees are the responsibility of the customer unless otherwise stated at checkout.

OceanCam is not responsible for delays caused by customs inspections, import procedures or unpaid local charges.

Please make sure your shipping address is complete and accurate before completing your order.

OceanCam is not responsible for delays, failed delivery or additional charges caused by:

If your order has not arrived after the estimated delivery period, please contact us at:

oceancam1168@gmail.com

Please provide:

We will review the shipping status and assist you where possible.

Please note that delivery dates are estimates and are not guaranteed.

If your package arrives visibly damaged, please take photographs of the parcel and the product before opening or immediately after opening it.

Contact us within 14 days at oceancam1168@gmail.com with:

This will help us review the issue with the shipping carrier and provide the appropriate assistance.

If you have any questions about shipping, please contact us at:

oceancam1168@gmail.com